![]() ![]() ![]() WhatsApp Business also received an update recently to add labels so that businesses could categorize certain messages for later. As we discovered in our hands-on with the app, it offers several unique features: a compatibility with landline numbers (plus mobile as well) as opposed to a hard requirement for mobile numbers, a special badge and profile where businesses can put opening hours, a website, category, location, and a description, as well as statistics for their interactions, and some automated messages for greeting customers or sending quick replies or setting away answers letting them know they’ll be back to reply later. In case you don’t know what WhatsApp Business is, it’s a dedicated app (and service) for businesses, as the name says. Maybe WhatsApp wants to make sure things are smooth before rolling it out to its widest potential markets. WhatsApp Business is the business version of the instant messaging and chat app to simplify the relationships between companies and their customers. I also find it odd that the launch post mentions how businesses in India and Brazil rely on WhatsApp a lot for their communications, but then these two countries aren’t among the list to get it first. ![]() Yes, the US, where everyone says they don’t use WhatsApp. The lucky five are: Indonesia, Italy, Mexico, the UK, and the US. Now the app is made official and it’s launching for Android in 5 countries to begin with, with a roll out “around the world” in the coming weeks. Announced in September of 2017 but back then you had to sign up for a beta, register your interest, and hope to be picked to give it a try. ![]()
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